I hate the the government.... (but I'm not a terrorist!)

Ok so now I am sitting in my bassment alone with a phone to my ear. I am trying to get a hold of student loans to see where the heck my money is! I called at 10:50 and am still waiting on the phone for someone to pick up. Oh look somone picked up but they said i should have pressed 1 instead of 2 and so they are going to transfer me over to the appropriate department. This is rediculous! Finally somone else picks up takes my information and then asks me when I took the documents in. I told him the date and he was like "Oh cause our computers are showing that the NSLSC has not recieved your documents yet. So you will have to contact them." And then proceeds to give me their number. So now I am on the phone waiting for and NSLSC rep to answer. I hate the music and the voices that come on and say "Please be assured someone will be with you shortly". Your kidding me! They hung up on me! I am really starting to get very upset here. (10 mins later) Now I am really pissed off! and so blah blah blah blah and the point is that they say I owe them money and I don't get the loan until that is paid... and blah blah blah I am too mad to finish this...